Flexsis Lugano: Humanity, courage, and expertise – when recruitment becomes genuine connection
- Blog
In the heart of Ticino, between the orderly lines of the Swiss landscape and the increasingly complex challenges of the working world, lies the Flexsis Lugano office. At its helm, with determination and vision, is Sibilla Restuccia-Martignano: a woman who doesn’t just lead a team but builds bridges daily between people, companies, and the future. This is not just a story about a staffing agency. It is the chronicle of organized humanity, of a company that resists digital homogenisation by placing what truly matters at the center: human relationships.
A pioneer in staffing: Deep roots and a long-term vision
When Sibilla opened her first agency in Ticino in 2001 under the name ABICI Personale, she did so with a clear conviction: even in the most hectic work environments, care, listening, and respect are essential. Over twenty years later, this philosophy has not changed, it has strengthened, becoming a shared identity with the Flexsis brand.
Integration into the Interiman Group brought management innovation, technologies, and additional services, but it did not alter the soul of the Lugano office. On the contrary, it reinforced it. “Flexsis stands for tangible presence, active listening, and immediate responsiveness,” says Sibilla. “We have grown, but we have not lost our human touch.”
The heart of the agency: A lab of trust and skills
Behind the desk, at the operational core of the agency, works a compact and versatile team: five people distinguished by their skills and enthusiasm. Simona Maffeis, the administrative pillar; Gabriela Kaci, a young recruiter rapidly evolving; Adamo Marignano, Senior Consultant focused on industry and pharmaceuticals; Jacopo Barcellandi, who recently joined, dedicated as a Senior Consultant in the construction sector; and Sibilla Restuccia-Martignano, who unites, motivates, and guides.
It’s not just a team. It’s a relational laboratory where experiences, cultural backgrounds, and communication styles intersect. The key word? Trust. “No candidate who comes to us is a number. They are real people with needs, expectations, and histories. We listen to that story.”
A changing market: Local challenges and global trends
The Ticino labor market is complex. Industry faces significant slowdowns, partly due to foreign competition and fiscal pressures. Construction, on the other hand, is growing but with a chronic shortage of qualified personnel.
Cross-border recruitment, once a valuable resource, is now hampered by increasingly strict regulations. Double taxation, rising Italian minimum wages, and administrative restrictions have reduced the pool of cross-border candidates. For Flexsis Lugano, the key word is strategic adaptation.
“We cannot stop global changes,” observes Sibilla, “but we can interpret them, understand them, and provide concrete solutions. Our work today is also educational: we explain the market to our clients, guide talents, and support both in ever-changing scenarios.”
Human processes, not automatic mechanisms
Recruitment is not a click, it’s a conversation. Every application is carefully analysed: from the first phone contact to interviews, reference checks, technical training, contracts, and ongoing mission support.
Consultation continues beyond office hours. “It’s not unusual to receive messages in the evening or on weekends. If a colleague has an emergency, we are there. An algorithm cannot do this, a person can,” emphasizes Sibilla Restuccia-Martignano. Relationships don’t end with a signature: many collaborators return, trust the agency, and grow with it. In the fluid world of temporary work, this continuity is rare.
Training to thrive: Tailored growth through Temptraining
Flexsis not only places candidates but also trains them. In collaboration with Temptraining, Securiman, and the Flexsis Academy, the agency offers targeted upskilling and reskilling programs. It’s more than a service, it’s a philosophy: professionals have the right to grow, and those who grow become stable resources.
A telling example: a young warehouse worker, initially hired as an assistant, attended forklift certification, safety modules, and advanced logistics training. Today, he is logistics manager at a major Sottoceneri company.
“When we see someone transform their path thanks to us, we realise our work has deep meaning,” reflects Sibilla. “We don’t just change CVs. We change lives.”
Flexsis as a strategic ally: More than a provider, a partner
Companies that turn to Flexsis don’t just look for candidates, they seek solutions, advice, and strategies. The agency positions itself as a 360° partner, capable of supporting even inexperienced entrepreneurs in the HR world.
From analysing needs to managing collective agreements, from Swiss regulations to safety compliance, every Flexsis consultant is first and foremost a facilitator. In a regulatory landscape that is evolving, this expertise is vital.
The soul of Flexsis Lugano? A team that moves together
Ultimately, internal cohesion makes everything possible. “We are a young, renewed, but united team. Everyone has their role, but we work toward a common goal. And we respect each other. That makes all the difference,” says Sibilla Restuccia-Martignano with conviction.
The result? An agency that combines the strength of a large group with the sensitivity of a local reality. Professional yet empathetic, flexible yet rigorous, modern yet rooted.
Conclusion: Flexsis Lugano, where work meets humanity
In times of economic uncertainty, staff shortages, and increasing automation, Flexsis Lugano shows that human resources can be approached differently: starting from respect, trust, and a genuine desire to create value.
For candidates, who find a listening ear, training, and opportunities. For companies, who discover an attentive and competent partner. For the region, which benefits from stable points of reference capable of reading the subtle signs of change.
Flexsis Lugano: not just an agency, but a professional community in motion.
